A scalable, secure and robust architecture that is offered as a
Cloud Service or can be fully deployed On-Premise.
Start small and scale up or directly begin with thousands of users.
A true Omni-Channel Platform that unifies your Voice Calls, Emails, Chats and
Social Media Interactions into one application.
Allow your agents to handle calls, emails and chats simultaneously and observe the increase
in producitivity. Have granular controls over the features that an agent can access; For
instance control how many concurrent chats or emails an agent can handle.
Or apply limits on the After Call Work(ACW) duration to avoid wastage of
time or allow agents to listen to the call recordings and view historical interactions
that they've had in the system and many more.
With more than 30 pre-compiled MIS reports,
we have covered it all from the Agent's performance
to Interaction analysis at multiple levels
We are willing to further customize the reports to meet your
specific business requirements.
Tightly integrated with all popular CRMs ranging from Salesforce,
Microsoft Dynamics and Service Now to Freshdesk, Leadsquared,
Zendesk and many more.
Every functionality of our application is controllable using
REST APIs that allows your developers to integrate the
communication capabilities easily with your
Handle your customer conversations
with VoiceBots and ChatBots powered by
Let the customers directly speak into
your IVR by eliminating complicated and
frustrating touch-tone navigations
Directly upload your FAQs and let the
BOTs learn and handle primary questions
or integrate with your applications
Supervised and Unsupervised Learning
capabilities to keep improving the
Seamlessly handover the conversation to live
agents if the BOTs fail to handle the conversation
as expected, thus maaintaining the customer
experience at highest level
Screen Recording with
Preview and Auto
Agent App available as
a Chrome Extension
Agent Dashboard for
Skill & Attribute based Routing
Mini CRM and Contact Management